Last updated: October 2026
These terms govern your use of Woovli. Please read them carefully — they are written in plain English for Kenyan business owners.
Woovli is a product of Rentsleek Ltd, a company incorporated in Kenya (“Rentsleek Ltd trading as Woovli”, “we”, “us”, or “our”). By registering for or using Woovli (“the Service”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use Woovli.
These terms are governed by the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.
Woovli provides Lora, an AI-powered assistant that connects to your WhatsApp Business number and handles customer conversations on your behalf. Lora can:
Woovli also gives your business a public storefront page (woovli.com/shop/your-business) where customers can browse your products and services.
You must provide accurate information when registering. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must be at least 18 years old and legally authorised to operate the business you register on Woovli. Each Woovli account corresponds to one business.
Contact us on WhatsApp immediately if you suspect your account has been compromised.
New accounts receive a 7-day free trial. No payment card is required to start a trial. The 7 days start when you first connect a WhatsApp number to Woovli, or 14 days after you register, whichever comes first.
During the trial, Lora is fully active and every feature is available. The trial covers one WhatsApp number; plans covering more are chosen when you pay.
At the end of the trial, you must select a paid plan to continue using Woovli. If no payment is made, Lora will stop responding to your customers. Your dashboard stays readable, with some sections locked until you pay, and your public shop page keeps taking orders. Your data is retained for 30 days after trial expiry, after which it may be deleted.
After the free trial, Woovli is a paid subscription service. Plans differ by how many WhatsApp numbers they cover, and each is available on monthly, quarterly or yearly billing. Current pricing is displayed at woovli.com/pricing.
Payment method:All subscriptions are paid via M-Pesa. We use Safaricom's M-Pesa STK Push — you receive a payment prompt on your phone and confirm with your PIN. There are no automatic deductions; every payment requires your explicit confirmation.
Billing cycle: Monthly subscriptions are billed every 30 days, quarterly every 3 months, and yearly once per year. Your plan remains active until the end of the paid billing period.
Failed payments: If a payment fails or is cancelled, we will notify you and give you an opportunity to retry. After a grace period, Lora will be paused until payment is received.
You may cancel at any time by not renewing. Nothing is charged automatically — every payment is an M-Pesa prompt you approve — so there is nothing to switch off. Lora remains active until the end of the period you have paid for.
Refunds: Because Woovli includes a 7-day free trial, we do not offer refunds on paid subscription periods that have already started. If you experience a technical failure that prevented you from using the service, contact us on WhatsApp and we will review it on a case-by-case basis.
Changing plan: You can change plan at any time from the pricing page by paying for the plan you want. The change takes effect once that M-Pesa payment confirms. We do not currently prorate or refund the unused part of your existing billing period, so a mid-period change means paying for the new plan in full. If you move to a plan covering fewer WhatsApp numbers, the numbers you have already connected keep working — you are only prevented from adding new ones.
You agree to use Woovli only for lawful purposes and in a manner consistent with Kenyan law and WhatsApp Business Policy. The following are strictly prohibited:
Violations may result in immediate suspension of your account without refund and, where required by law, reporting to relevant authorities.
You own the business content you upload to Woovli — your product listings, service descriptions, images, and AI training materials. You grant Woovli a limited licence to use this content to operate and improve the Service.
You are responsible for ensuring that any content you upload does not infringe third-party intellectual property rights and complies with applicable Kenyan law.
Customer conversation data (your customers' messages) is handled in accordance with our Privacy Policy. You are the data controller for your customers' data; Rentsleek Ltd acts as a data processor on your behalf.
Lora is powered by AI and responds based on the information you provide — your product catalog, business description, and training material. Lora does not have access to information outside what you configure in your dashboard.
While we work hard to make Lora accurate, AI can make mistakes. You are responsible for reviewing your Lora configuration, monitoring conversations, and correcting any incorrect information in your dashboard. Woovli is not liable for orders placed, payments collected, or commitments made by Lora on your behalf unless caused by a fault in the platform itself.
We aim to keep Woovli available 24/7, but we do not guarantee uninterrupted service. Planned maintenance will be notified in advance where possible.
Woovli depends on third-party services — Meta WhatsApp API and Safaricom M-Pesa — whose availability is outside our control. Outages on these platforms may affect Lora's ability to respond or process payments.
To the maximum extent permitted by Kenyan law, Woovli shall not be liable for:
Our total liability to you for any claim arising from use of Woovli shall not exceed the amount you paid us in the 30 days preceding the claim.
We may update these Terms of Service from time to time. We will notify you of significant changes by email at least 14 days before they take effect. Continued use of Woovli after that date constitutes your acceptance of the updated terms.
Questions about these terms?
Response time: We aim to reply within 2 business days.