Privacy Policy

At Woovli, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform.

By using Woovli, you consent to the data practices described in this policy.

We use your information to:

• Provide Services: Create and manage your account, process transactions, facilitate orders
• Improve Platform: Analyze usage patterns, develop new features, enhance user experience
• Communication: Send order updates, notifications, marketing messages (with consent)
• Security: Prevent fraud, detect abuse, enforce our Terms of Service
• Legal Compliance: Meet regulatory requirements, respond to legal requests
• Customer Support: Respond to inquiries, resolve disputes, provide assistance
• Analytics: Generate insights, create reports, measure performance

We share your information in these situations:

We NEVER sell your personal data to third parties.

We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Secure payment processing through certified providers
• Regular security audits and vulnerability testing
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Under Kenyan data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to processing of your data

To exercise these rights, contact us at privacy@woovli.co.ke

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal and tax obligations (7 years for financial records)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

When you delete your account, we remove personal data within 90 days, except where we're legally required to keep it.

We use cookies and similar technologies for:

• Essential cookies: Enable core functionality
• Analytics cookies: Understand how you use our platform
• Preference cookies: Remember your settings
• Marketing cookies: Deliver relevant ads (with consent)

You can control cookies through your browser settings, but some features may not work without them.

Woovli is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.

Your data may be transferred to and processed in countries outside Kenya where our service providers operate. We ensure appropriate safeguards are in place to protect your information.

We may update this Privacy Policy from time to time. We'll notify you of material changes via email or platform notification at least 30 days in advance.

Continued use after changes means you accept the updated policy.